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1. Introduction
- This document outlines the terms and conditions (“Terms”) governing the use of towerbridgevault.com (“Website”) and the services (“Services”) provided. By accessing our Website and using our Services, including the booking form, you (“User”, “You”) agree to comply with these Terms. If you do not agree, please refrain from using our Website.
2. Contact and Booking Form
- Users may contact us and make reservations through the booking form on the Website. By submitting a booking request, you agree to provide accurate, complete information and consent to be contacted by us in relation to your booking.
3. Booking Process
- 3.1 Submission: Completing and submitting the booking form does not constitute a confirmed reservation until you receive a confirmation email from us.
- 3.2 Confirmation: All bookings are subject to availability. Once your booking request is processed, you will receive an email confirmation. The details in this confirmation (date, time, services) constitute the basis of the agreement between you and us.
- 3.3 Payment: Payment must be made as outlined in the booking confirmation. Failure to make the payment may result in the cancellation of your booking.
4. Amendments and Cancellations
- Changes to bookings must be requested via the contact form or by email as specified on our Website. Amendments are subject to availability and may incur additional fees.
- Cancellations must be communicated through the Website or via email. The refund and cancellation policy will be applicable as described in the Terms.
5. User Data and Privacy
- By using the contact and booking forms on our Website, you consent to our collection and use of your personal information in accordance with our Privacy Policy.
- We use the information you provide to process bookings and respond to inquiries. We take reasonable measures to ensure your data is protected and not misused.
6. User Obligations
- Users must provide accurate and current information when using the booking form. Any false or misleading information may result in cancellation of the booking without a refund.
- It is the User’s responsibility to verify the booking details provided in the confirmation email and inform us promptly of any discrepancies.
7. Liability and Service Disruption
- We aim to ensure that the booking form and contact services on the Website function smoothly. However, we do not guarantee uninterrupted availability and are not liable for technical issues or data loss resulting from system failures or cyberattacks.